Architecture & Telephony Flow
Under the hood of an intelligent receptionist
How Rundevou seamlessly connects your business telephone to Google Gemini Multimodal Live and an active diary engine.
PHASE 01: RAPID INGESTION
1. Automated Business Knowledge Extraction
You provide your public website URL, menu link, or upload a price list PDF. Our pipeline parses and compiles your durable business facts into a structured knowledge base in under 90 seconds:
✓ Bookable Services & Pricing Catalog:
Durations, practitioner assignments, fixed fees, and cancellation policies are extracted verbatim.
✓ Operational Business FAQs:
Parking availability, wheelchair access, payment methods accepted, emergency policies.
VISUAL CALL ARCHITECTURE
The 400ms Sub-Second Call Journey
📞
1. Caller Dials
Existing business line forwards on ring 3 or busy.
⚡
2. Gemini Live
Bidirectional native-audio stream auto-detects language.
📅
3. Diary Query
Validates real slots & quotes exact catalogue pricing.
✉️
4. 5s Post-Call
Appointment confirmed & email digest arrives.
PHASE 02: TELEPHONY INTEGRATION
2. Zero-Disruption Call Forwarding
You do not need to port your number or change carrier contracts. You simply turn on standard call forwarding on your carrier line:
Forward When Busy
Answers when you are already talking with a client.
Forward No-Answer
Picks up on ring 3 if you are mid-treatment or driving.
After-Hours Routing
Captures midnight reservations while you sleep.
PHASE 03: LIVE REASONING & TRANSACTIONS
3. Native-Audio Bidirectional Conversation
When a call connects, the Asterisk telephony bridge streams audio directly to Google Gemini Multimodal Live with sub-second response times:
- Auto-detects caller language from the first syllable (~97 languages supported).
- Quotes real prices straight from your database (never hallucinates fees).
- Requires verbal caller confirmation before locking any diary slot.
- Transfers emergency or complex calls to your mobile with "press 1" voicemail defeat.